Frequently Asked Questions
The best way to order is to measure your aisle and take a look at all the options on the website, make your decisions about colors and length you need, placement of where you would like the design painted, (entrance, center of aisle, or altar area), and then call me at (773) 841-8755. We can discuss any questions you might have at that time. After an invoice is sent to you, and a deposit is received, I create your design for you and email a proof for your acceptance. Upon completion, a picture of your completed runner is emailed to you.
I email you an invoice via Paypal, which allows you to enter your credit information securely through that site after we have discussed your order over the phone. I require a retainer of half the total cost of the runner at the time the order is placed. After your order is completed, and a photo is sent to you of your completed runner, I email another invoice thru Paypal for the balance due, and then ship your runner to you. IF YOU DECIDE TO USE THE BILL ME LATER OPTION THRU PAYPAL If you have already applied for Bill Me Later, you will see that option when you go to checkout. Log into your PayPal account Click "Products and Services" near the top of the page. Select "Bill Me Later" under View All PayPal Products. Click Apply Now and follow the prompted instructions. The application will be processed and you will receive notification of approval or decline immediately. If you’re approved, your Bill Me Later® account will open and is automatically linked to your PayPal account. Bill Me Later® is subject to credit approval as determined by the lender, Community Capital Bank, and is available for US residents who are of legal age in their state of residence. Note: When you are going through checkout ensure you choose to pay by "PayPal" and then choose "Bill Me Later" as a method of payment through PayPal. This will link your PayPal and Bill Me Later accounts automatically. If your application is approved your Bill Me Later account will be subject to a credit limit. For more information on this please go to www.billmelater.com and click on "FAQS" near the top of the page.
Our runner colors are white. A matching satin pull is attached to the runner for rolling down the aisle.
No, only with personalization.
Absolutely! In order to guarantee a better match, it is best to send a sample fabric swatch or other type of color sample to me so that I can select your paint colors to match your colors as closely as possible.
The charge for shipping is $35.00 with insurance for runners up to 75 feet included in that price. We ship via and FED EX.
I ask for 12 weeks. I work very hard to get all the runners done ASAP in the order that I receive them. Your runner might be completed before the 12 week period, but I like to have enough time as not to stress either myself or my brides.
Absolutely, why buy more runner than you need? I will make the length to whatever you need.
No. We ship just within the United States.